CV
Professional info
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15+ years of overall experience, current focus in process improvement, automation, financial analytics and BI.
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Implemented various automations and customer/user journeys with Machine Learning and AI Algorithms
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Affluent with BI tools such Power BI, Tableau, Qlik Sense, IBM Cognos, Robotics with UiPath.
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Data Science coding with Python, SQL, specialized in analytics and data modelling
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Built fully automated process using Machine Learning algorithms with advanced data engineering and analytics
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Currently concluded projects on process automation using machine learning algorithms.
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Created a discounting recommendation engine to boost sales and increase profitability
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Multiple certifications and accreditations, proven success in process Improvement, data modeling, automation.
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MSc in Data science specializing in analytics, ML, AI and business Intelligence from John Moore University UK & IIIT Bangalore
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General management Program from Indian Institute of Management Lucknow India, specializing in Marketing Strategy and Operations.
Work experience
Languages/Tools
Python
SQL
Power BI
Qliks Sense
Tableau
Data Robot
UI Path
Etisalat - Manager Pricing 2014 – PRESENT
Dubai - UAE
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Delivered the largest process automation project across business segments
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Analytical & market focus role with financial and customer focus on mitigating revenue loss with B2B large organizations.
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Administered projects to reduce cost and focus on revenue optimization through the power of data in business processes
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Creating reliable propositions through financial modelling ensuring market leadership and win.
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Spearheaded the Transformation, automation and digitization journey across Customer and processes.
Ugam Solutions – Marketing Consultant and Ocwen Financials
APRIL 2013 – MAR 2014
Mumbai - India
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Contractual Consultant for special project on new brand roll out, Internal and external branding strategizing Marketing plans
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End to End Operations for Bankruptcy department for US, Managing layered teams with 200 employees
Bank Of America (BA Continuum India) – Senior Manager Operations AUG 2008 – FEB 2012
Mumbai - India
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Knowledge Processing Outsourcing for US Mortgage Operation
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Operations of mortgage portfolio, managing large team of 250+
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Focus on Customer & Employee satisfaction
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Driven six sigma project focused on cost reduction, processes re-engineering and time saving with advanced data analytics.
Ramco Systems Ltd – Manager Marketing Communication from April 2008– AUG 2008
Lawrenceville NJ USA
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BOT Model Consulting assignment with a start up from 2004 to 200
Epicenter Technologies - Manager - Operations from Apr 2001 to Oct 2004
Mumbai India
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Managed Operations for multiple projects, focused on knowledge transfer.
Emphasis –Customer service Representative Mar 2000 to Apr 2001
Pune India
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Customer service for Citibank USA benefit program by Social Services
Education
I I I T Bangalore & John Moore university UK - MSC in Data Science - Analytics
Nov 2022- present
Indian Institute of Management – Lucknow . - General Management Program for Executive
Jan 2019
University of Pune - Bachelor of Commerce
2003